We’ll be closed for the week from 1pm AEST Monday April 15, reopening April 22. Orders placed after 1pm AEST April 15 will be sent when we reopen. Thanks for your understanding. Save 10% on all orders, applied automatically at checkout. Ends Friday.

Frequently Asked Questions


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We don't sell live fish, corals, reptiles, amphibians or anything else that moves.

For live plants, Aquatic Plants Australia have sourced a wide range of plants from the top aquacultures in Australia. The plants are shipped directly to your door, reducing handling and ensuring freshness for top growth.

Shop the full range online: aquaticplantsaustralia.com.au

Seasonal plants are released throughout the year, along with limited release and new to the market plants, many of which are exclusive to aquaticplantsaustralia.com.au.

For all those who purchased the live plants through our website over the past year, these are THE SAME PLANTS you know and love.

Whilst we take the utmost care when packing all orders, unfortunately damage does sometimes happen. All of our orders, including aquariums, are covered by insurance for loss or damage in transit. Please unpack your new aquarium with care, in case it is broken. If there is any damage, you must email or SMS us some photos of the damage within 1 business day and we'll organise a replacement.

Our courier will collect the damaged tank, you will need to pack it up to ensure its safe to be sent back to us.

Transit insurance is void 24 hours after delivery- you must contact us within this time.

We strongly recommend not ordering any fish or plants until your tank has safely arrived and has been properly cycled.

We can source many products which are not listed in our store, including the rare and hard to find. We have access to a wide range of spare and replacement parts for all the items we stock and many more!

Please contact us and we will do our best to get the item for you at our normal low prices.

Local pick up is available from our warehouse in Hume, Canberra, by appointment only.

Please place your order online as usual selecting "Local Pickup" from the delivery options.

We will contact you within a few business hours to arrange a time. Orders are usually ready in 24 hours, Monday - Thursday only. Pick up times are between 10am - 2pm.

All our items come with their standard manufacturer warranty. In the event of a product fault or warranty claim, please complete our Returns Form by clicking here. 

We're very sorry, we work hard to pack all items well so they don't break but unfortunately from time to time things do get broken in transit. All items are insured against damage or loss in transit.

We understand that it's not possible to check all the contents of your order upon delivery, so don't worry, your insurance is not void upon delivery or by signing for your order. Transit insurance is valid for 24 hours after delivery.

If your order is damaged, you must provide photos of the damage within 1 business day of delivery and we'll get you a prompt replacement. No photos, no replacement. This is a requirement of our transit insurance.

We'll organise for the damaged item to be returned to us, so don't throw it away.

Click here to complete our online returns form.

You can upload your photos in the form, or SMS them separately.

Transit insurance is void 24 hours after delivery- you must contact us within this time. After this, claims for damaged items will be refused.

ALL of our products are sourced from authorised resellers located in Australia and come complete with their manufacturer's warranty.

ALL of our products come with Australian plugs and meet Australian Electrical Standards.

We do not sell "Grey Import" or "Grey Market" products, that is, unauthorised products. For more, visit the ACCC info guide by clicking here.

Grey market products are imported into the country legally, however they are not authorised by the manufacturer and don't come with any warranty or technical support. Most are not manufactured to Australian Electrical Standards and can pose a risk to consumers. Many are just inferior knock offs.

 

Yes! Conditions do apply, including that you must email the website link and your delivery postcode to us.

Full details are here.

Delivery starts ar $11.95 for all standard size orders. If your order is larger, heavy or fragile, additional costs will apply.

An Express option is available for most orders at the checkout.

All costs are displayed prior to purchase via the postage calculator found in the online cart, located by clicking on any "View Cart" or "Checkout" button.

Whilst most orders can be sent to PO Boxes, Parcel Lockers, or 'care of" a Post Office, some large items are sent via courier to street addresses only as they fall outside Australia Post size restrictions.

Yes, we deliver Australia wide.

The only exceptions are very large items and aquariums to WA, NT & TAS, due to the exorbitant costs to deliver.

Our delivery info is here.
 
Orders are dispatched within 1-2 business days, excluding aquariums and bulky goods that require a pallet or special service collection. We'll email you tracking information on the day of dispatch..
 
Special order items will vary as they need to be ordered in: contact us for estimated times for the item you wish to order. We order every few days from our suppliers so most arrive quickly.

 

The fastest delivery method is Express Delivery where available.

Express Post orders are sent via the fastest available delivery services for your area, which may not be an overnight delivery. Express services cannot be guaranteed due to factors we have no control over (i.e other companies doing the deliveries).
 
Special order items will vary as they need to be ordered in: contact us for estimated times for the item you wish to order. We order every few days from our suppliers so most arrive quickly.
 
 

Bulky orders including aquariums, terrariums and furniture items are sent on pallets to ensure they transit safely. If more than two people are required to lift it, it will likely travel on a pallet. Pallet surcharges apply to these items (applied in cart) which are fees charged to us by the courier company for tail lift and special handling.

Pallets are delivered to the nearest and safest building access point only. The drivers are unable to unpack them or take them inside. For apartment/units, this will usually be the main building access point. For a residence, this is usually the driveway.

As the delivery drivers have busy schedules, they cannot wait for the item to be unpacked. Signing for your order does not void delivery insurance. For insurance purposes, you have 1 business day from delivery to contact us regarding any damages. Please email through photos and we will work with you to get it fixed up.

We will send you an email when your order is on the way with the tracking details for your order.

You can also view your order updates including tracking at any time via the "Track Order" app above.

Yes we can deliver most orders to PO Boxes, provided they fit without Australia Posts weight and size limits.

Weight and size limits apply for Australia Post & Parcel Locker deliveries, due to Australia Post size restrictions.
 
Yes we can deliver to Parcel Lockers and Parcel Collect services, provided your order will fit within the size and weight limits for these services.

Weight and size limits for Australia Post & Parcel Lockers.

 

Local pick up is available from our warehouse in Hume, Canberra, by appointment only.

Please place your order online as usual selecting "Local Pickup" from the delivery options.

We will contact you within a few business hours to arrange a time. Orders are usually ready in 24 hours Monday - Thursday. Pick up times are between 10am - 2pm.

We offer delivery of selected items to New Zealand only.

We accept payment via: PayPal, Visa/MasterCard, Afterpay, Zip, Klarna and EFT/Direct Deposit.

Simply select your preferred method at checkout.

Purchase orders are not accepted, all orders must be prepaid and placed online.

ATO compliant tax invoices are issued after the order has been placed online, immediately via email. This can be used for an EFT payment. Once payment is received, we will send your order.

PayID:

Transfer from your account to ours with PayID. No need to remember a BSB & account number, simply select PayID in your online banking and enter our email address. Funds are then deposited into our bank account.

Email address: sales@aquaticsupplies.com.au.

Please use your order number as payment reference.

*PayID not currently available at all financial institutions.

 

EFT/Bank Deposit/Direct Deposit:

Please transfer funds to:

Bank: Commonwealth Bank

Account Name: Aquatic Supplies Australia Pty Ltd

BSB: 062914

Account Number: 10763070

Bank payments are due within 3 business days. To ensure timely processing, please use your order number as payment reference.

We will happily provide a store credit or refund for items returned within 30 days from delivery, provided it is not a food, liquid or any other sensitive item as we cannot safely resell these, or an item from our list of excluded products such as impellers, gaskets, aquariums or special order items (for the full list, please view our T's & C's).

If you want it replaced for a different item, you will need to place a new order.

To return an item, or view our Returns information, please click here.

*For all Afterpay payments, they deduct a 6% fee which is non refundable.

To return an item, or view our Returns information, please click here.

We will happily provide a store credit or refund for items returned within 30 days from order, provided it is not a food, liquid or any other sensitive item as we cannot safely resell these, or an item from our list of excluded products such as impellers, gaskets, aquariums or special order items (for the full list, please view our T's & C's).

If you want it replaced for a different item, you will need to place a new order.

*For Afterpay payments, they deduct a 6% fee which is non refundable.

All our items come with their standard manufacturer warranty. In the event of a product fault or warranty claim, please complete our Returns Form by clicking here. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All items are insured against damage or loss in transit.

We understand that it's not possible to check all the contents of your order upon delivery, so don't worry, your insurance is not void upon delivery or by signing for your order. Transit insurance is valid for up to 1 business day after delivery.

If your order is damaged, you must email photos of the damage within 1 business day of delivery and we'll get you a prompt replacement. We may organise for the item to be returned to us, so don't throw it away.

Transit insurance is void 24 hours after delivery- you must contact us within this time.

We can add items to an order up until it has been packed. Simply contact us. 

If you would like to request to cancel an order, please contact us immediately. Order cancelations are at our discretion.

We can't cancel an order after its been packed. Some items including special orders, bulk quantities, custom orders and gift cards, can’t be canceled.

Click here to contact us.

Please note, any refund requests made using Afterpay will incur a 6% fee which is the non-refundable fees charged by Afterpay to us.

We can edit orders up until they have been packed. Simply contact us.

Some items including special orders, bulk quantities, custom orders, aquariums & terrariums and gift cards, cannot be changed.

NOTE: A 6% fee applies to refunds for order cancelations, including removing an item from an order, where the original payment method was Afterpay, to cover the transaction fee.

 

For our up to date contact information and availability, please click here.

We're a family owned Aussie business based in Canberra. We started this online business in 2009, firstly on eBay and then expanding under the Aquatic Supplies company to this online store in 2011.

The AquaticSupplies.com.au dream was borne out of empty pockets as our ever growing fish tank obsession (because one is never enough!) was costing a fortune. We knew that we were not alone, so our aim was to provide a wide range of affordable aquarium accessories in an easy to access online platform for everyone in Australia to enjoy.

Gift Cards are sent out electronically via email within minutes of payment being made.

Gift Cards can be used on anything on our website, including delivery. You don't have to use it one go, you can use it as many times as you like it has all been spent. If the purchase price exceeds your gift card balance, you can pay the difference by one of our other payment methods during checkout.

Our gift cards NEVER expire!

If you have misplaced your gift card code you need to contact us ASAP so we can cancel it before its used. We will then reissue you with a new code.

Please note the replacement code can only be sent to the email address it was originally sent to.

No liability is accepted for lost, misplaced, misused or stolen codes, so keep yours safe.

Please contact us via the form below. It can take a moment to pop up.

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