$7.50 Australia Wide Delivery on all Standard Orders. Click Here for Delivery Info.

Frequently Asked Questions

Nope. Not at all. We supply a huge range of aquarium supplies, just not their inhabitants.

If it's alive, we don't have it.

Whilst we take the utmost care when packing all orders, unfortunately damage does sometimes happen. All of our orders, including aquariums, are covered by insurance for loss or damage in transit. Please unpack your new aquarium with care, in case it is broken. If there is any damage, you must email or SMS us some photos of the damage within 1 business day and we'll organise a replacement.

Our courier will collect the damaged tank, you will need to pack it up to ensure its safe to be sent back to us.

Transit insurance is void 24 hours after delivery- you must contact us within this time.

We strongly recommend not ordering any fish or plants until your tank has safely arrived and has been properly cycled.

We can source many products which are not listed in our store, including the rare and hard to find. We have access to a wide range of spare and replacement parts for all the items we stock and many more!

Please contact us and we will do our best to get the item for you at our normal low prices.

We are online only and don't have a pick up service. All orders are sent via courier for delivery within 10 business days.

All our items come with their standard manufacturer warranty. In the event of a product fault or warranty claim, please complete our Returns Form by clicking here. 

All items are insured against damage or loss in transit.

We understand that it's not possible to check all the contents of your order upon delivery, so don't worry, your insurance is not void upon delivery or by signing for your order. Transit insurance is valid for up to 1 business day after delivery.

If your order is damaged, you must email or SMS us photos of the damage within 1 business day of delivery and we'll get you a prompt replacement. We will organise for the item to be returned to us, so don't throw it away.

Transit insurance is void 24 hours after delivery- you must contact us within this time.

ALL of our products are sourced from authorised resellers located in Australia and come complete with their manufacturer's warranty. We do not sell "Grey Import" or "Grey Market" products, that is, unauthorised products.

For more, visit the ACCC info guide by clicking here.

Grey market products are imported into the country legally, however they are not authorised by the manufacturer and don't come with any warranty or technical support. Most are not manufactured to Australian Electrical Standards and can pose a risk to consumers. Many are just inferior knock offs.

Delivery is $7.50 for all standard size orders. If your order is big, heavy or fragile, additional costs will apply.

All costs are displayed prior to purchase via the postage calculator found in the online cart, located by clicking on any "View Cart" or "Checkout" button.

PO Box, Parcel Locker or 'care of" a Post Office, an Australia Post delivery option is available at checkout. Overweight and oversized orders can be delivered to street addresses only, such as your home or workplace, as AusPost has weight/size restrictions.

Yes, we deliver Australia wide.

The only exceptions are very large items and aquariums to WA, NT & TAS, due to the exorbitant costs to deliver.

Our delivery info is here.

We aim to pack and send all orders within a few days of it being placed on our website. Unless its huge, heavy or going somewhere almost off the map, it will reach you within 10 business days (2 weeks).

Delivery to regional WA & NT, remote areas including islands can take approximately 7-15 business days.

For a delivery estimate, simply email or SMS us with your postcode and the item/s you want to order.

We offer several delivery choices at checkout, to cater for Rural, PO Box and other delivery requirements and for some, just personal preference of post over courier.

They all take the same amount of time to get to you.

Our delivery info is here.

We will send you an email when your order is on the way.

Please email or SMS us for tracking info should you need to locate your order, if it has not arrived within 10 business days.

You can also view your order updates including tracking at any time via the "Track Order" app above.

For deliveries to a PO Box, an Australia Post delivery option is available at checkout for standard parcels only.

Due to the service limits (max 22kg, 105cm) of Australia Post, we are unable to send orders over this to PO Boxes, Parcel Lockers etc. Note this is the total packaged weight/size of the order. Courier delivery to street addresses only is available for these orders.

Due to the service limits (max 22kg, 105cm) of Australia Post, we are unable to send orders over this to PO Boxes, Parcel Lockers etc. Note this is the total packaged weight/size of the order. Courier delivery to street addresses only is available for these orders.

We are online only and don't have a pick up service. All orders are sent via courier for delivery within 10 business days.

No, we deliver Australia wide only and don't offer international shipping.

We accept payment via: PayPal, Visa/MasterCard, Afterpay, zipPay, Direct Depost, Cheque or Money Order.

Simply select your preferred method at checkout.

Afterpay is available at the checkout.

We can't help you with approvals, account enquiries or repayments, you will need to contact Afterpay.

A 10% administration fee applies to refunds for cancelations or change of mind returns where the original payment method was zipPay or Afterpay.

zipPay is available at the checkout.

We can't help you with approvals, account enquiries or repayments, you will need to contact zipPay.

A 10% administration fee applies to refunds for cancelations or change of mind returns where the original payment method was zipPay or Afterpay.

Purchase orders are not accepted, all orders must be prepaid and placed online. We can provide written quotes if required, simply contact us.

ATO compliant tax invoices are issued after payment, immediately via email.

We will happily provide a store credit or refund for items returned within 14 days from delivery, provided it is not a food, liquid or any other sensitive item as we cannot safely resell these, or an item from our list of excluded products such as impellers, gaskets, aquariums or special order items (for the full list, please view our T's & C's).

If you want it replaced for a different item, you will need to place a new order.

To return an item, or view our Returns information, please click here.

To return an item, or view our Returns information, please click here.

We will happily provide a store credit for items returned within 14 days from delivery, provided it is not a food, liquid or any other sensitive item as we cannot safely resell these, or an item from our list of excluded products such as impellers, gaskets, aquariums or special order items (for the full list, please view our T's & C's).

If you want it replaced for a different item, you will need to place a new order.

All our items come with their standard manufacturer warranty. In the event of a product fault or warranty claim, please complete our Returns Form by clicking here. 

All items are insured against damage or loss in transit.

We understand that it's not possible to check all the contents of your order upon delivery, so don't worry, your insurance is not void upon delivery or by signing for your order. Transit insurance is valid for up to 1 business day after delivery.

If your order is damaged, you must email or SMS us photos of the damage within 1 business day of delivery and we'll get you a prompt replacement. We will organise for the item to be returned to us, so don't throw it away.

Transit insurance is void 24 hours after delivery- you must contact us within this time.

We can add items to an order up until it has been packed. Simply contact us. 

Yes, we can cancel most orders up until they have been packed.

We can't cancel an order after its been packed. Some items including special orders, bulk quantities, custom orders, aquariums & terrariums and gift cards, cannot be canceled.

Simply contact us.

 

A 10% administration fee applies to refunds for cancelations or change of mind returns where the original payment method was zipPay or Afterpay.

We can edit orders up until they have been packed. Simply contact us.

Some items including special orders, bulk quantities, custom orders, aquariums & terrariums and gift cards, cannot be changed.

 

 

A 10% administration fee applies to refunds for cancelations or change of mind returns where the original payment method was zipPay or Afterpay.

You can contact us via email, Facebook Messenger or SMS from 9am - 7pm Monday to Friday, and between 12pm - 3pm Saturdays AEST. We're closed Sundays and all ACT & National Public Holidays.

Email: sales@aquaticsupplies.com.au SMS only: 0447 024 021

We aim to get back to you within half an hour.

 

We're a family owned Aussie business based in Canberra. We started this online business in 2009, firstly on eBay and then expanding under the Aquatic Supplies company to this online store in 2011.

The AquaticSupplies.com.au dream was borne out of empty pockets as our ever growing fish tank obsession (because one is never enough!) was costing a fortune. We knew that we were not alone, so our aim was to provide a wide range of affordable aquarium accessories in an easy to access online platform for everyone in Australia to enjoy.

Gift Cards can be sent out via email or postal mail, simply select your desired option at checkout.

Gift Cards can be used on anything on our website, including delivery. You don't have to use it one go, you can use it as many times as you like it has all been spent. If the purchase price exceeds your gift card balance, you can pay the difference by one of our other payment methods during checkout.

Our gift cards NEVER expire!

If you have misplaced your gift card code you need to contact us ASAP so we can cancel it before its used. We will then reissue you with a new code.

Please note the replacement code can only be sent to the email address it was originally sent to.

No liability is accepted for lost, misplaced, misused or stolen codes, so keep yours safe.

Thanks! We'll get back to you soon.
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