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Returns

Please submit the form below prior to returning any item, as you need a Return Authorisation Number (RAN) clearly displayed in the address field for the return to be accepted.

Any returned items are your responsibility until they reach our warehouse, so please make sure it's packed up properly and can’t get damaged on the way. It is highly recommended you use a service which includes tracking and transit insurance.

We will process your claim within 3 business days of receipt and contact you via email once complete. 

Change of Mind Return:

To return an item for a refund or store credit, please complete the form below within 14 days of your order arriving. The item must be in an as new, unopened, and undamaged condition with all original packaging.

If you want the item replaced for a different item, you will need to place a new order.

Delivery costs incurred by us are not refundable and any return costs are on you. 

Please note for the safety of our aquatic friends, we can't accept certain items for return unless faulty, such as light bulbs/tubes, foods, liquids, medications etc as we can't safely resell these. We also don't accept any special order, custom, bulk purchases or aquariums for return unless faulty. Please view our Terms and Conditions for important information regarding Change of Mind Returns and the full list of excluded items, or contact us for assistance.

We try hard to accept all returns, but in the unlikely event an item is in an unsuitable condition it will be refused, with return costs on you. We reserve the right to refuse any change of mind return.

Warranty Claims / Faulty Items:

ALL of our products are sourced from authorised suppliers located within Australia and ALL of our products come fully backed by a manufacturer warranty.

We try our hardest to fix most faulty items without the need for return, but in some cases we may need the item returned to us for assessment. If found to be a warranty fault we will repair, replace or refund it.

Return postage costs are your responsibility and any postage costs are non refundable. 

For units which have been misused, damaged or found to be in working order, a service fee may be charged. Warranties do not cover consumables such as seals, gaskets, impellers etc or wear & tear.

Please view our Terms and Conditions for important information regarding Warranty returns.

Return Address:

Aquatic Supplies Australia

Return Number: (you must include your Return Authorisation Number here)

PO Box 7076

Greenway ACT 2900

Return Form:

Please complete and submit the form below, so we can provide you with further assistance and arrange your Return Authorisation Number (RAN).