We'll be closed from April 19 to 29. All orders will be sent when we return. 10% off storewide with code EASTER.

Delivery Info

We will be closed for an Easter break from Thursday April 18, reopening Monday April 29. Orders placed during this time will be sent on Monday April 29.

Limited email support will remain available, please allow up to 24 hours for a response (excluding Easter Sunday).


 

Get it faster with same day shipping!

 Order before 11am and we’ll send your order the same day*


Any order placed after 11am AEST will be shipped on the same day where possible, or on the next business day. This includes express delivery.

 

*The fine print: Orders placed on weekends and public holidays will be sent on the next business day. Order cut off is AEST (Canberra time).

Same day shipping excludes aquariums, terrariums, and any order that needs to go on a pallet. Excludes special order items and International orders.


What does it cost?

We offer flat rate $7.50 postage on all standard orders.
 
Big, bulky, heavy or breakable? Going to an Australia Post owned service (Po Boxes, Parcel Locker)? Then additional costs may apply, use the delivery calculator in the cart to view delivery costs.
Delivery costs are for mainland Australia and exclude islands, additional costs may apply to non mainland deliveries.

 

How will I know my order is on the way?

We'll email you your tracking details, and SMS if this option is selected after checking out, so you will be able to follow the progress of your order as it travels to you.

 

How long will it take?

You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620.

Most orders Australia Post Pallets (tanks etc)

Star Track

Australia Post

 TNT

Express Post orders are sent via express delivery services, which is 1-2 business days for metro areas, regional areas may take longer. International delivery times vary.
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Special order items will vary as they need to be ordered in: contact us for an estimated time. We order fortnightly from our suppliers so most arrive quickly.

 

Who do you use?

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Deliveries to PO Boxes, Parcel Lockers and Parcel Collect can only be done by Australia Post, you will need to select that option at checkout.  Weight and size limits apply for Australia Post & Parcel Locker deliveries, due to Australia Post size restrictions.  If your order doesn't fit, you will need to provide a street address.
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If we need to contact you to get an updated address, it will delay your order.
 

International Shipping

We offer international delivery to New Zealand only. We will not send foods, soils, other import restricted or fragile items to New Zealand (excluding small light bulbs). Not sure if it's allowed to be brought in? Click here.

International delivery times vary and do not include customs processing times.

Customs/duties may apply and are additional costs. Check with your local customs agency for costs and payment options.

What else?

Store pick up isn't available at the moment, but will be soon. Details on the way.

Orders may be left at the address provided (Authority to Leave) where the courier deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.

Aquariums & Terrariums cannot be sent to WA, NT or TAS due to the exorbitant costs, and most get broken along the way.