Cut off time for same day dispatch has been brought forward to 10am AEST for July 2 & 3. TRANSIT DELAYS. Click here for important updates.
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Delivery Info

Same Day Dispatch

Order by 1pm AEST and we'll pack & send your order the same day. Some exclusions apply, see below for details.

Get Tracking

Once packed we'll send you the tracking details for your order, so we can follow its journey from us to you!

$8.50 Delivery*

Big, bulky, or breakable? Additional costs may apply. Visit the "Cart" page for delivery costs.

COVID-19 Update.

We are open and sending orders as usual. Live plant sales have been suspended due to the current transit delays. Once a reliable service resumes, so will live plant sales.

Expect Delivery Delays

Our delivery companies have advised there will be delays for all parcel deliveries including express, due to the much higher than normal parcel volume as more people shop online. Flight reductions have further delayed parcels but are especially impacting express parcel deliveries, these will continue to be moved faster than standard parcels but will be delayed.

Please note we are unable to refund or replace items delayed in transit, these delays are outside of everyone’s control. All orders will be delivered as soon as possible.

Thank you for your patience and understanding.

What does it cost?

We offer flat rate $8.50 postage on all standard orders.
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Live Plants can't be sent with any heavy items, as they are sent express (at no extra cost). They can only be sent with small, light items (maximum order weight 3kg).
 
Big, bulky or breakable? These orders require special handling so additional costs apply. Use the delivery calculator in the cart to view delivery costs.

 

How will I know my order is on the way?

We'll email your tracking details, and SMS if this option is selected, so you will be able to follow the progress of your order as it travels to you.

 

How long will it take?

You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620.

Most orders Australia Post Pallets (tanks etc)

Star Track

Australia Post

 TNT

Express orders are sent via express delivery services including couriers, delivery times are 1-2 business days for metro areas, regional areas will take longer. We don't offer any express delivery guarantees, delivery times are outside of our control..
 
Special order items will vary as they need to be ordered in: contact us for an estimated time. We order fortnightly from our suppliers so most arrive quickly.
 

What is excluded from Same Day Dispatch?

Same Day dispatch excludes aquariums, terrariums and other bulky orders that need to go on a pallet or require special services for delivery (i.e. large glass). These are dispatched within 1-2 business days.

Who do you use?

We use Star Track, TNT, Sendle, Australia Post and for local deliveries, our awesome warehouse team. The delivery service used varies depending on the location and size of the order.

We can deliver to physical addresses such as your home or workplace, or services such as Parcel Lockers & Parcel Collect. Please note we can only send small, light orders to PO Boxes, larger orders are sent via courier. If you need a larger sent to a PO Box, please contact us for a quote. For some areas we send via courier only.
 
Weight and size limits apply for Parcel Locker and Parcel Collect deliveries, due to Australia Post size restrictions. If your order doesn't fit, you will need to provide a street address..
 

International Shipping

We offer international delivery to New Zealand only. We will not send foods, soils or import restricted items. Not sure if it's allowed to be brought in? Click here.

International delivery times vary and do not include customs processing times or delays. Customs/duties may apply, these are not included. Order delays are outside of our control, refunds will not be given for delays.

 

What else?

We strive to recycle packaging materials as much as we can, and both our green bubble wrap and packing peanuts/noodles are biodegradable. Other packaging is reused from deliveries sent to us. Thank you for supporting our recycling program.

Orders may be left at the address provided (Authority to Leave) where the delivery driver deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.

Pallets are delivered to the nearest building access only, and are not unpacked or taken up stairs. For units/apartments, this will be the main complex door.

Delivery costs are for mainland Australia and exclude islands. Additional costs apply to non mainland deliveries.