Delivery Info
Get it faster with same day shipping!
Order before 11am and we’ll send your order the same day*
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Any order placed after 11am AEST will be shipped on the same day where possible, or on the next business day. This includes express delivery.
*The fine print: Orders placed on weekends and public holidays will be sent on the next business day. Order cut off is AEST (Canberra time).
Same day shipping excludes aquariums, terrariums, and any order that needs to go on a pallet, which can take 1-2 business days to dispatch. Excludes special order items and International orders.
What does it cost?
We offer flat rate $7.50 postage on all standard orders.
Big, bulky, heavy or breakable? Then additional costs may apply, use the delivery calculator in the cart to view delivery costs.
Delivery costs are for mainland Australia and exclude islands. Additional costs may apply to non mainland deliveries.
How will I know my order is on the way?
We'll email you your tracking details, and SMS if this option is selected after checking out, so you will be able to follow the progress of your order as it travels to you.
How long will it take?
You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620.
Express Post orders are sent via express delivery services, which is 1-2 business days for metro areas, regional areas may take longer. International delivery times vary.
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Special order items will vary as they need to be ordered in:
contact us for an estimated time. We order fortnightly from our suppliers so most arrive quickly.
Who do you use?
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Weight and size limits apply for
Australia Post &
Parcel Locker deliveries,
due to Australia Post size restrictions.
If your order doesn't fit, you will need to provide a street address.
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International Shipping
We offer international delivery to New Zealand only. We will not send foods, soils or import restricted items. Not sure if it's allowed to be brought in? Click here.
International delivery times vary and do not include customs processing times. Customs/duties may apply, these are not included.
What else?
Store pick up isn't available at the moment, but will be soon. Details on the way.
Orders may be left at the address provided (Authority to Leave) where the courier deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.
Pallets are delivered to the nearest building access only, and are not unpacked or taken up stairs. For units/apartments, this will be the main complex door.
Aquariums & Terrariums cannot be sent to WA, NT or TAS due to the exorbitant costs.
