Order by 1pm AEDT for same day shipping. $8.50 standard delivery*

Delivery Info


Order by 1pm AEDT for same day shipping!


  Live plants are sent Monday - Wednesday only. For remote areas, plants will be sent Monday & Tuesday only. Same day shipping excludes pallet orders (aquariums, terrariums, bulky orders) and special order items.



What does it cost?

We offer flat rate $8.50 postage on all standard orders.
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Live Plants cannot be sent with any heavy items, as they are sent express. They can only be sent with small, light items (maximum order weight 3kg).
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Big, bulky or breakable? These orders require different transport vehicles and special handling, so additional costs apply. Use the delivery calculator in the cart to view real time pricing.

 

How will I know my order is on the way?

We'll email you your tracking details, and SMS if this option is selected after checking out, so you will be able to follow the progress of your order as it travels to you.

 

How long will it take?

You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620.

Most orders Australia Post Pallets (tanks etc)

Star Track

Australia Post

 TNT

Express Post orders are sent via express delivery services, which is 1-2 business days for metro areas, regional areas may take longer. We do not offer an express guarantee, delivery times are not in our control.
International delivery times vary.
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Special order items will vary as they need to be ordered in: contact us for an estimated time. We order fortnightly from our suppliers so most arrive quickly provided they are in stock.

 

Who do you use?

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Weight and size limits apply for Australia Post & Parcel Locker deliveries, due to Australia Post size restrictions.  If your order doesn't fit, you will need to provide a street address..
 

International Shipping

We offer international delivery to New Zealand only. We will not send foods, soils or import restricted items. Not sure if it's allowed to be brought in? Click here.

International delivery times vary and do not include customs processing times or delays. Customs/duties may apply, these are not included.

What else?

Orders may be left at the address provided (Authority to Leave) where the courier deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.

Pallets are delivered to the nearest building access only, and are not unpacked or taken up stairs. For units/apartments, this will be the main complex door.

Aquariums & Terrariums cannot be sent to WA, NT or TAS due to the exorbitant costs.

Delivery costs are for mainland Australia and exclude islands. Additional costs apply to non mainland deliveries.