Order cut off for all orders, including Express Post, is 10am AEST/Sydney time for guaranteed same day dispatch. Orders placed after this are sent on the same day where possible, or on the next business day.
The fine print: Orders placed on weekends and public holidays will be sent on the next business day. Same day dispatch excludes large aquariums, terrariums, and anything else that needs to go on a pallet. Excludes special order items, because they aren't in stock.
What does it cost?
We offer flat rate $7.50 postage on all standard orders.
Big, bulky, heavy or breakable? Going to an Australia Post owned service (Po Boxes, Parcel Locker)? Then additional costs may apply, use the delivery calculator in the cart.
How will I know my order is on the way?
We'll email you your tracking details, and SMS if this option is selected after checking out, so you will be able to follow the progress of your order as it travels to you.
How long will it take?
You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620. Delivery time calculators:
Express Post orders are sent via overnight delivery services including couriers, however if you are outside the next day delivery network this may take longer. Express services cannot be guaranteed due to factors we have no control over (i.e other companies doing the deliveries).
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Special order items will vary as they need to be ordered in:
contact us for an estimated time. We order fortnightly from our suppliers so most arrive quickly.
Who do you use?
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Deliveries to PO Boxes, Parcel Lockers and Parcel Collect can only be done by Australia Post, you will need to select that option at checkout. We can only send small parcels to Parcel Lockers & Parcel Collect via courier, to a maximum of 3kg packed weight.
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Weight and size limits apply for Australia Post & Parcel Locker deliveries, due to Australia Post size restrictions.
For PO Boxes the max packed weight is 22kg & max length is 105cm. Parcels larger than 39 x 36 x 64cm and heavier than 16kg cannot be sent to a Parcel Locker. If your order is too bulky for these, you will need to provide a street address.
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If we need to contact you to get an updated address, it will delay your order.
What else?
We deliver within Australia only, we don't offer any international shipping.
Store pick up isn't available at the moment, but soon you will be able to book a collection from our Hume ACT warehouse. Details on the way soon.
Orders may be left at the address provided (Authority to Leave) where the courier deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left, such as your workplace.
Orders will be sent when payment is received (excluding approved Afterpay & Zippay payments).
