Limited email support will remain available, please allow up to 24 hours for a response (excluding Easter Sunday).
Get it faster with same day shipping!Order before 11am and we’ll send your order the same day* |
Any order placed after 11am AEST will be shipped on the same day where possible, or on the next business day. This includes express delivery.
*The fine print: Orders placed on weekends and public holidays will be sent on the next business day. Order cut off is AEST (Canberra time).
Same day shipping excludes aquariums, terrariums, and any order that needs to go on a pallet. Excludes special order items and International orders.
You can use the online calculators linked below to estimate your delivery date. Our pick up location is Hume ACT 2620.
| Most orders | Australia Post | Pallets (tanks etc) |
We offer international delivery to New Zealand only. We will not send foods, soils, other import restricted or fragile items to New Zealand (excluding small light bulbs). Not sure if it's allowed to be brought in? Click here.
International delivery times vary and do not include customs processing times.
Customs/duties may apply and are additional costs. Check with your local customs agency for costs and payment options.
Store pick up isn't available at the moment, but will be soon. Details on the way.
Orders may be left at the address provided (Authority to Leave) where the courier deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.
Aquariums & Terrariums cannot be sent to WA, NT or TAS due to the exorbitant costs, and most get broken along the way.
