Who do you use?
We use Star Track, TNT, Australia Post and for local deliveries, our awesome warehouse team. The delivery service used varies depending on the location and size of the order.
We can deliver to physical addresses such as your home or workplace, or services such as PO Boxes, Parcel Lockers & Parcel Collect.
Weight and size limits apply
for Australia Post, Parcel Locker
and Parcel Collect
deliveries, due to Australia Post size restrictions. If your order doesn't fit, you will need to provide a street address. The delivery option at the checkout will state if there are exclusions..
We offer international delivery to New Zealand only. We will not send foods, soils or import restricted items. Not sure if it's allowed to be brought in? Click here.
International delivery times vary and do not include customs processing times. Customs/duties may apply, these are not included. Order delays are outside of our control, refunds will not be given for delays.
We strive to recycle packaging materials as much as we can, and both our green bubble wrap and packing peanuts/noodles are biodegradable. Other packaging is reused from deliveries sent to us. Thank you for supporting our recycling program.
Orders may be left at the address provided (Authority to Leave) where the delivery driver deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.
Pallets are delivered to the nearest building access only, and are not unpacked or taken up stairs. For units/apartments, this will be the main complex door.
Delivery costs are for mainland Australia & Tasmania only and exclude islands.