Change of Mind Return:
To return an item for a store credit or refund please complete the form below within 14 days of your order arriving. The item must be in an as new, unopened, and undamaged condition with all original packaging.
If you want the item replaced for a different item, you will need to place a new order.
Delivery costs incurred by us are not refundable and any return costs are on you. Return to Sender fees will be deducted from the return amount.
Please note for the safety of our aquatic friends, we can't accept certain items for return unless faulty, such as light bulbs/tubes, foods, liquids and medications as we can't safely resell these. Please view our Terms and Conditions for important information regarding Change of Mind Returns and the full list of excluded items, or contact us for assistance.
We try hard to accept all returns, but in the unlikely event an item is in an unsuitable condition it will be refused, with return costs on you. A restocking fee may apply, we'll let you know of any costs before you send it.
Return Address:
Aquatic Supplies Australia
Return Number: (you must include your Return Authorisation Number here)
PO Box 7076
Greenway ACT 2900
