Change of Mind Return:
To return an item for a store credit or refund*, please complete the form below within 30 days of your order arriving. The item must be as new with all original packaging, suitable for resale.
If you want the item replaced for a different item, you will need to place a new order.
Delivery costs incurred by us are not refundable and any return costs are on you**.
Please note for the safety of our pet friends, we can't accept certain items for return unless faulty, such as foods, additives and medications as we can't safely resell these. For the complete list, please read our Terms & Conditions.
We try hard to accept all returns, but in the unlikely event an item is in an unsuitable condition it will be refused, with return costs on you.
Any returned items are your responsibility until they reach our warehouse, so please make sure it's packed up properly and can’t get damaged on the way. It is highly recommended you use a service which includes tracking and transit insurance.
*For Afterpay payments, they deduct a 6% fee which is non refundable.
**Items sent "Return to Sender" will have the fees charged to us deducted from the store credit or refund, currently $11.48 including GST.
Our terms and conditions contain important information on returns.
Return Address:
Aquatic Supplies Australia
Return Number: (you must include your Return Authorisation Number here)
PO Box 7076
Greenway ACT 2900
