Return Request

Need to return something?

Please submit the form below prior to returning any item, as you need a Return Authorisation Number (RAN) clearly displayed in the address field for the return to be accepted.

Any returned items are your responsibility until they reach our warehouse, so please make sure it's packed carefully and can’t get damaged on the way. It is highly recommended you use a service which includes tracking and transit insurance.

We will process your claim within 5 business days of receipt to our warehouse and contact you via email once complete.

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Technical Support / Warranty Claims / Faulty Items:

All of our products are sourced from authorised suppliers located within Australia and all of our products come fully backed by a manufacturer warranty.

We try our hardest to fix most faulty items without the need for return, but in some cases we may need the item returned to us for assessment. If found to be a warranty fault we will repair, replace or refund it.

Warranties do not cover consumables such as seals, gaskets, impellers etc or wear & tear.

Please view our Terms and Conditions for important information regarding Warranty returns.

A service fee of up to $20 may be charged for items found to be in working order, or where they are broken or misused. For wet use items such as filters and pumps, a cleaning fee of up to $20 will apply if they are not appropriately clean and dry.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Return:

To return an item for a store credit or refund please complete the form below within 14 days of your order arriving. The item must be in an as new, unopened, and undamaged condition with all original packaging.

If you want the item replaced for a different item, you will need to place a new order.

Delivery costs incurred by us are not refundable and any return costs are on you. Return to Sender fees will be deducted from the return amount.

Please note for the safety of our aquatic friends, we can't accept certain items for return unless faulty, such as light bulbs/tubes, foods, liquids and medications as we can't safely resell these. Please view our Terms and Conditions for important information regarding Change of Mind Returns and the full list of excluded items, or contact us for assistance.

We try hard to accept all returns, but in the unlikely event an item is in an unsuitable condition it will be refused, with return costs on you. A restocking fee may apply, we'll let you know of any costs before you send it.

Return Address:

Aquatic Supplies Australia

Return Number: (you must include your Return Authorisation Number here)

PO Box 7076

Greenway ACT 2900

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